Frequently Asked Questions (FAQ)

How difficult is it to switch from my current property manager?

Changing from your property manager is very simple. In fact Rent360 property manager will handle the entire process for you.


How does Rent360 ensure the quality of their Property Managers?

We only allow property managers who have at least 5 years experience to join us. We vet all our candidates as you normally would before you choose to work with someone. Ensuring our investors receive a great experience that us easy and adds value to their life isn’t just a dream it’s a commitment.


What is the process of engaging a property manager?

Your first step is to give us a call or send us an enquiry. We will then send you and information pack outlining our services. We will offer a free market appraisal based on a market comparison of other properties in your area. Our team of experts may also offer suggestions for possible improvements that could be made to increase the rental return on your investment property.

Should you wish to engage us as your Property Manager we will then commence the leasing process. We will firstly introduce you to our Property Management Team and introduce you to your personal Property Manager. Should your property already be tenanted and managed elsewhere the change from agent to agent is streamlined – we handle everything on your behalf including tenant inspections, forms, and all relevant regulatory requirements.


Do I need landlord insurance?

We strongly advise that all landlords take out not only investment insurance through an insurance agency but also landlord insurance. Landlord Insurance provides cover for your property against loss or damage caused by tenants, whether malicious, accidental or deliberate. It can also cover loss of rent due to tenant default.


How can I view a property you have available online?

All of our rental inspection times are listed on our website. If you cannot view a property within the designated time please give our office a call or drop us an email and we will be happy to assist you with a different time, where possible. As most of our listings are properties that are already tenanted please be mindful of the fact that we also have to work in with times that suit the current tenants.


How do I apply for a property?

First of all you MUST inspect the property in person before you can apply. If you like the property, we will then ask you to submit an application. You will be notified within 24 hours of the outcome of your application.


What do I need to supply with my application?

We will ask you for photo identification. We will also ask you to provide payslips and/or evidence of income. If you do not have an income (retired) then you maybe asked to provide a current bank statement to prove your ability to pay rent. If you are currently renting or have previously rented, we will ask you to provide the details of your current agent or landlord or home ownership information.


What happens once I am accepted?

We will ask you to complete a Tenancy Agreement, pay your first two weeks rent and your bond (usually 4 weeks rent) and arrange your move in date. We will provide you with keys and will ask you to complete a Condition of Entry Report. Your bond is lodged with the Rental Tenancy Authority (RTA).


Do I need to get my own insurance?

Yes you will need insurance for your contents. Your landlord’s insurance only covers the property in which you live NOT your belongings.

Something unanswered?

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Money Back Satisfaction Guarantee

If you are not satisfied with Rent360 within the first 3 months,
we will credit 100% of the management fees already paid.